These terms and conditions apply to the use of the kentishstores.co.uk website. By placing an order with us, you are agreeing to accept these terms and conditions.

Please note, these terms and conditions may be revised at any time, and it is up to you to check regularly before ordering products. If you do not agree with the terms and conditions set out below, you should not use or access these websites.

If you have any questions relating to our terms and conditions, please contact Kent Store Limited on 01732 838387 or email us on info@kentishstores.co.uk before placing an order.

General Information

kentishstores.co.uk is part of Kent Store Limited, registered office 32 Knowsley Way, Hildenborough, Kent TN11 9LG; Registered VAT Number 118454024; Company Registration Number 7688970.
The following terms and conditions will apply between you and Kent Store Ltd, when you buy an item from kentishstores.co.uk. The terms do not affect your statutory rights.

  • Your contract for purchases made through kentishstores.co.uk is with Kent Store Limited and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
  • You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.
  • You warrant that all details you provide to kentishstores.co.uk for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
  • During the registration process, you can choose a Username and Password for your future convenience. You are responsible for all actions taken under that username. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. If there are any changes to the details supplied by you it is your responsibility to log on to your account and amend your details as soon as possible.
  • When ordering it is a crime to use a false name or a known invalid credit card. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law.
  • Kent Store Limited reserves the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice if:-
              o you fail to make payment to us when due;
              o you breach any of our terms and conditions;
              o when requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity;
              o we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on kentishstores.co.uk.

Your responsibilities if you break these Conditions

You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

Ordering

  • When placing an order, you agree that any and all information given is accurate and complete.
  • All orders are subject to acceptance and product availability.
  • Availability information for products is listed on each individual product description. If kentishstores.co.uk does not have enough stock to deliver the goods you have ordered, we will not charge your credit or debit card until the items are back in stock and ready to be dispatched (see also Delivery Page)
  • All prices listed on kentishstores.co.uk are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time. All prices include sales tax.
  • No contract for the sale of any product will exist between you and Kentishstores.co.uk until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.
  • This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT and P&P) and usual delivery times.
  • You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
  • If your order has not been accepted, you will receive an email from us telling you the reasons why.
  • Discount vouchers cannot be used on sale products.

Delivery

  • The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order.   
  • Please note international shipments may be subject to cross-border inspections by customs authorities.
  • Please also see ‘International Deliveries’ and the ‘Delivery Policy’.

Payment

  • kentishstores.co.uk accept most major credit/debit cards including Visa, Mastercard, Switch, Solo, Visa-Electron, Cirrus or Maestro.  We do not accept American Express.
  • All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Liability

  • We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
  • If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price.
  • In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.
  • We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences between the image and the actual product.
  • Please note that some products include nuts (e.g. cobnut products).  We do not accept liability for any health related matter including personal injury or death as a consequence of the consumption of nuts or other food, and/or following the use of non-consumable goods sold.
  • The products sold on Kentishstores.co.uk are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from Kentishstores.co.uk.
  • We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.
  • We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
  • We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
  • To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
  • We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
              o Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
              o Any loss of goodwill or reputation; or
              o Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions;
  • Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Copyright

All rights, including copyright, in the content of the kentishstores.co.uk web pages are owned or controlled by Kent Store Limited. In accessing kentishstores.co.uk web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the kentishstores.co.uk pages for any other purpose whatsoever without the prior written permission of Kent Store Limited.

Third Party Information

We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Kentishstores.co.uk products are those stated on the Kentishstores.co.uk domain.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Kent Store Ltd and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation except where that representation has been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.